Resume
Education
Rochester Institute of Technology/NTID: Rochester, NY
Degree: Masters of Science, 8/05
Major: Secondary Education in Math and Technology content areas
Rochester Institute of Technology: Rochester, NY
Degree: Bachelor of Science, 5/00
Major: Information Technology (Concentration: System Administration)
Programming Languages: C/C++, Java, Visual Basic, SQL, XHTML
Operating Systems: Windows 98/2000/NT/XP, Linux
Work Experience
Desktop Support/Web Administrator
Living Food Farm, Inc
Deer River, MN
7/02 to present
Provide technical support and troubleshooting services via Remote Desktop Access, RealVNC, and VPN, in-person, email, and phone to users. Perform hardware and software installation and upgrades on desktop and laptop PCs using Microsoft XP Windows and Mozilla packages. Develop and administer in-house Microsoft Access database. Maintained e-commerce website using Dreamweaver/XHTML/CSS and Cart32/SlimCD backends. Installed DoKuWiki and Google Applications for in-house documentation of operations.
Desktop Support/Computer Instructor
Minnesota North Star Academy
St. Paul, MN
9/04 to present
Implement and innovative educational technologies (SMART and GTCOM Boards). Maintain Windows 2003 Server, ActionTech and WatchGuard routers, Linksys switches, and Window XP workstations. Work with Active Directory to create accounts, mailboxes, (basic administration functions). Installed and maintain computer instruction lab using NetOP School 6.0. Designed technical and professional software training curriculum (Inspirational, Microsoft Office, Adobe Studio, and Macromedia Suites) to teachers, administrators, students and office staff. Develop and maintained website based on TextPattern, CSS, and XHTML. Document asset inventory and equipments.
Desktop Support/Computer Instructor
Virginia School for the Deaf
Staunton, VA
9/03 to 8/04
Designed and developed Microsoft Access in-house report card and attendance database system. Provided in-person staff training on fundamental computer skills to comply Technology Standards for Instructional Personnel. Integrated educational technologies in High and Middle school curriculum by incorporating Inspirational, Microsoft Office, and Macromedia Suite. Designed and provided fundamental hardware and software courses for students.
Desktop Support/Web Administrator
NTID/RIT Student Life Team
Rochester, NY
12/01 to 5/02
Designed and maintained website with Macromedia Dreamweaver and Adobe Photoshop. Install and support Microsoft Office, Window 2000, and equipment upgrades. Implemented computer lab with Linksys switches, recycled Pentium based hardware, and HP Deskjet printers.
Multimedia Formatter (Internship)
Language Intelligence, LTD
Rochester, NY
4/00 to 6/00
Analyzed and formatted international electronic documents using Adobe Pagemaker, Microsoft Word, and Adobe Framemaker applications. Localized software tutorial program with Macromedia Director program for Ziff-Davis and Element K companies. Consulted network and computer infrastructure for expansion.